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Instructions of BOC Certificate Update


 

1 Instructions 1.1 Functions of this Platform  
1.2 Basic Concepts  
2 Operating environment requirement 2.1 Customer environment requirement  
2.2 How to install the software 2.2.1Automatic installation
  2.2.2Download and install
3 Operation process 3.1 Log in to the Certificate Download and Self-service Update Platform 3.1.1 Certificate Update
  3.1.2 Certificate Download
4 FAQs    

1  Instructions

1.1 Functions of this Platform

BOC Certificate Download and Self-service Update Platform enables customers to download and update certificate.

After the customer enters the USBKey serial number, the platform will automatically decide whether the customer needs to download or update the certificate.

1.2 Basic Concepts

Certificate Update:

when the certificate is to be expired, this function enables the customer to extend the validity.

How to update certificate:

1. The customer completes the certificate update via this platform;

2. The customer applies for"Certificate Update"at our counter and obtains the codes, and then completes the certificate download via this platform.

Certificate Download:

after obtaining the codes, the customer downloads the certificate via the platform, and then the certificate can be used.

The customer needs to download the certificate via this platform in the following two circumstances:

The customer forgets the USBKey password, and obtains the"Certificate Codes" through "Certificate Replacement" at our counter.

The customer obtains the"Certificate Codes"through "Certificate Update"at our counter.

Certificate Codes:

refer to the "Reference Number"and "Authorization Code"used in the certificate download, which should be obtained at our counter.

2.  Operating environment requirement

2.1  Customer environment requirement

Operating system requirement

Windows 32-bit operating system: Windows XP, Windows 2003 Server, Windows Vista, Windows 7.

Windows 64-bit operating system: Windows XP, Windows 2003 Server, Windows Vista, Windows 7.

Browser requirement

IE: IE 6.0, IE 7.0, IE 8.0, IE 9.0, or IE-based browser.

Software requirement

The customer needs to download the ActiveX of Certificate Download and Online Banking Signature

2.2  How to install the software

2.2.1 Automatic installation (Picture shows of IE8.0 way, other browsers use a similar approach)

After the customer logs in to the homepage, the prompt of installing the Certificate Update ActiveX will be displayed, as shown below:

Click the yellow box under the address bar, and select "install for all users on this computer" as shown below:

2.2.2 Download and install

The customer may download the setup program of"Certificate Update ActiveX"and install the ActiveX.

The "Certificate Update ActiveX"is available at the bottom of the homepage.

Then the Certificate Update ActiveX will be automatically installed.

3 Operation process

3.1  Log in to the Certificate Download and Self-service Update Platform

Tip: Please make sure that the USBKey is connected to your computer in the whole process of certificate download or update.

Log in to the "BOC Certificate Download and Self-service Update Platform". The homepage is shown below:

Enter the USBKey serial number and CAPTCHA, and click "Next step" to enter the page of Certificate Download or Certificate Update.

3.1.1 Certificate Update

1. Instructions

Make sure that your USBKey can log in online banking.

2. The page of certificate update is shown below:

Connect the USBKey to your computer, enter relevant information, and click "Next step".

3. Enter the USBKey password, as shown below:

4. Click "Confirm". After the password is verified, "Generating key pair. Please wait for a moment..." will be displayed, as shown below:

5. Re-enter the password as required;

6. Certificate update is completed, as shown below:

3.1.2  Certificate Download

1. Instructions

"Certificate Codes" are required for certificate download, and should be obtained at the counter of BOC.

Make sure you have completed the initialization of USBKey.

2. Initialise USBKey

3.  The page of certificate download is show below:

Make sure the USBKey serial number is correct. Connect the USBKey to your computer, enter the reference number and authorization code, and then click "Next step".

4. Enter the USBKey password, as shown below:

5. Click "Confirm". After the password is verified, "Generating key pair. Please wait for a moment..." will be displayed, as shown below:

6. Re-enter the password as required;

7. Certificate download is completed, as shown below:

FAQs

1. Key initiation failed

Reason 1: USBKey is not connected.

Solution: Insert USBKey.

Reason 2: USBKey drive is not installed.

Solution: Install USBKey drive.

2. Reference number error. Error code 3053

Reason: The reference number entered is not correct.

Solution: Re-enter the reference number, which consists of ten digits.

3. Authorization code error. Error code 3052

Reason: The authorization code entered is not correct.

Solution: Re-enter the authorization code, which should be a 10-digit combination of numbers and letters (case insensitive).

4. USBKey serial number not found. Error code 3028

Reason: The USBKey serial number entered is not correct.

Solution: Re-enter the USBKey serial number, which should be a 16-digit combination of numbers and letters and start with 95566.

5. Customer information error. Error code 3030

Reason: The customer information entered is not correct.

Solution: Re-enter the customer information, which is provided by the customer in application for USBKey.

6. Certificate status error. Error code 3060

Reason: The certificate status is not “to be downloaded”.

Solution: Contact BOC for solution.

7. Certificate request error. Error code 2092

Reason: Not initialise USBKey.

Solution: Intialize USBKey and reset USBKey password.

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