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Deposit Certificate Loss Reporting


 

Loss Reporting Scope

In case of losing any deposit receipt, passbook, specimen seal, account password, depository certificate of communication deposit, personal cheque and the like, customers can go to our outlets to handle corresponding loss reporting.

Interim Loss Reporting

If objective reasons prevent customers from coming timely or in person to the bank for handling loss reporting procedures, then customers may apply for an interim reporting with such means as by telephone or through Internet first, and within 5 days arrives at opening bank to handle formal loss reporting procedures, otherwise such loss reporting shall automatically expire on the sixth day from the next day after the interim loss reporting.

Formal Loss Reporting

While handling loss reporting procedures, customers shall, with his or her valid identity documents (pursuant to relevant provisions of real-name system), come to counter of original account opening outlet to apply for formal loss reporting. During application for formal loss reporting, account information including customer name, time of opening an account, transaction type, amount, account number, address reserved when opening the account as well as telephone number shall be provided. Such loss reporting can only be dealt with after the bank confirms that, after necessary check, none payment occurred. If customers can't go to the bank in person, other party can be authorized to handle such process with valid identity documents of both proxy and customer. If customers are not in the local city at the time, then such legal documents as copy of valid identity documents, power of attorney, letter of authorization and so on shall be filed with the bank. Password loss reporting isn't allowed to handle by proxy.

When handling loss reporting, customers shall fill in a Loss Reporting Application, of which the advice is preserved by customers. After 7 days, customers can, with the advice and identity documents of his or her own, go back to opening bank to deal with replacement process for new passbook or certificate.

Charges for Loss Reporting

For specific charges, please contact local outlet of Bank of China or call 95566.

Verification of Loss Reporting

Bank of China will verify relevant loss reporting according to the information submitted by customers and the materials of account opening. Depending on specific situation, Bank of China will accordingly extend time period of payment or re-deposit, which is not subject to the seven-day time limit but no more than one month.

Release of Loss Reporting

Upon expiry of such seven-day time limit for loss reporting, customers may come to bank, with the third page of Loss Reporting Application, to handle transactions for deposit receipt or passbook replacement or cash withdrawal. Such transactions shall be conducted by customers in person, with necessary signature signed on the above third page. In case of former proxy loss reporting, customers and the proxy must jointly come to bank for procedure handling and simultaneously sign in the application form.

Special Handling Requirements for Loss Reporting

Chinese residing abroad and compatriots of Taiwan, Hong Kong and Macao, applying for loss reporting of domestic passbook yet unable to return back in china, may entrust their domestic family members or friends as the proxy and endorse corresponding letter of authorization (such document shall be notarized by the local Embassy of China in that country); the proxy then can handle relevant matters accordingly with the power of attorney.

Cancellation of Loss Reporting

If the original deposit receipt/certificate or seal has been found between the loss reporting application and the bank's disposal, customers can require corresponding cancellation. While dealing with such cancellation, if loss reporting is applied by customers in person, they shall apply for loss reporting cancellation with deposit receipt/certificate or seal already reported for loss, original papers for loss reporting and Loss Reporting Application; if loss reporting is handled by proxy, cancellation of loss reporting requires both customers and relevant representative to arrive at outlet for handling.

Loss Reporting of Personal Cheque

Customer needs to fill in Loss Reporting and Stop-Payment Application with personal valid identity documents and then submit such documents to cheque opening bank. The bank accepts the application after corresponding verification. Customers applying for loss reporting should also go to local People's Court in the place of loss report and stop-payment for relevant procedures. Upon loss reporting, the cheque isn't allowed to be handled with relevant release procedures.

Kind Reminder

1. Provided that before loss reporting deposit has been falsely claimed by other party, Bank of China will not accept the loss reporting.

2. Customers whose deposit receipt or passbook has already been endorsed with certificates of deposit or handled with pledge transaction are unable to conduct loss reporting.

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