Dear Retail Clients at Bank of China (Canada) Montreal Branch,
Starting on January 27, 2025, Bank of China (Canada) (“the Bank”) will discontinue the retail banking services at the Montreal branch due to a business decision. In this regard, we provide you the details are as follows:
1.The types of retail banking services to be discontinued
All over-the counter retail banking services currently provided to you by Bank of China (Canada) Montreal Branch, including: Cash deposit, cheque deposit, cash withdrawal, account opening, issuance of bank draft/certified cheque.
2. Arrangement for Current Over-the Counter Retail Services
- Retail Deposit Accounts
After January 27, 2025, your personal accounts opened with Bank of China (Canada) Montreal Branch will be still active but will be transferred to Bank of China (Canada) Toronto Downtown Branch, and it will be your home branch. If you would like to open a new account with the bank, you could choose the Toronto Downtown Branch, or any other branches. For the branches location, please check http://www.bankofchina.com/ca/.
- Cash Deposit, Cash Withdrawal, Over-the Counter Cheque Deposit
You could use other local banks in the area for such banking service.
- Issuance of Bank Draft/certified cheque
You could choose other local banks for issuance of bank draft.
- Banking Statement
Your monthly banking statements or tax documents will be provided and mailed to your most recent address on file by the Toronto Downtown Branch.
3.Public Consultation
The Bank will hold consultation and public engagement activities at the Montreal Branch with the affected clients in order to be transparent. We would provide an explanation and address any customer concerns. These include:
- Branch Manager Meet Day on the last Friday in each month from September 20, 2024 until January 24, 2025, by appointment.
- In-branch Information Discussions with briefing by Customer Service Representatives offered on the last Friday in each month from September 20, 2024 until January 24, 2025, by appointment.
- Extended Office Hours Consultations and Inquires by Montreal branch staff on duty, Available from 5:00 pm to 5:30 pm after branch business hours on last Friday of each month September 20, 2024 until January 24, 2025.
- The Commissioner of Financial Consumer Agency of Canada (“FCAC”) may require the Bank to convene and hold a meeting between representatives of the Bank, FCAC and interested parties in the vicinity of the branch, in order to exchange views about the proposed discontinuance of retail service. If this is the case, a notice will be posted at the Montreal Branch and published on the Bank’s website http://www.bankofchina.com/ca/.
4.Information of the branch discontinuing retail banking services
Name of branch: Bank of China (Canada) Montreal Branch
Address: Suite 920,1000 Sherbrooke Street West, Montreal, Quebec H3A 0A6, Canada
Business hours: 9:00am- 5:00pm (Monday - Friday)
Telephone number: 514-658-6800
Fax number: 514-658-6801
5.Information of the branch that your accounts will be transferred to
Name of branch: Bank of China (Canada) Toronto Downtown Branch
Address: 396 Dundas Street West, Toronto, ON, M5T 1G7, Canada
Business hours: 10:00am- 4:30pm (Monday - Friday), 10:00am-3:00pm (Saturday)
Telephone number: 416-971-8806
Fax number: 416-971-6551
Email: tdb@bankofchina.ca
This notice will also be posted at the Montreal Branch. All related notices are being sent to your most recent addresses on file by regular mail and e-mail.
Should you have any questions about the discontinuance of retail banking service at our Montreal Branch, you may contact our Montreal Branch or our Call Center as below:
Montreal Branch Telephone: 514-658-6800 ext. 6807,6808 and 6809 (Monday to Friday 9:00am-5:00 pm, excluding statutory holidays)
Call Center toll-free number: 1-844-669-5566 (24/7)
If you have concern with the news of the discontinuance of the above mentioned services at our Montreal Branch, you may contact Financial Consumer Agency of Canada (“FCAC”) at:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 1B9 Canada
Telephone: 1-866-461-3222/2232
Fax: 1-866-814-2224
This Notice is given in English with translation in Chinese and French. The English version will prevail.
We appreciate your understanding and support.
Sincerely yours,
Bank of China (Canada)
September 20, 2024
