Hotline : 

  • 0061-2-8871 5888(From Overseas)
  • 1800 095 566(Within Australia)
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Online Banking

Notice of Temporary Change of Business Hours (Effective April 4,2020)


Dear valued clients,

Considering the outbreak of COVID-19, and measures taken by the Government of Australia to minimize the impacts of the virus, effective April 4, 2020, we have adjusted the business hours (including Safe Deposit Box Access hours) for our branches as follows:

Branches Monday to Friday
(local times)
Monday to Friday
Safe Deposit Box Access hours
Saturday, Sunday
and Holidays
Haymarket Branch 10:00—15:00 10:00—14:30 Closed
Parramatta Branch
Hurstville Branch
Chatswood Branch
Burwood Branch
Melbourne Branch N/A
Box Hill Branch
Melbourne Chinatown Branch 10:00—14:30
Brisbane Branch N/A
Perth Branch
Adelaide Branch

While we are available to help you in the branch, we encourage to use our mobile banking, online banking, debit card or credit card services which are always available at your fingertips.

For any questions or further information please contact following and we will be happy to assist you:

  •  General Inquiry Hotline:1800 095 566 or +61 2 8871 5888 from overseas
  •  Debit Card Hotline:1800 095 566 or +61 3 9670 6200 from overseas
  •  Credit Card Hotline:800 026 228 or +61 2 8235 5995 from overseas

Depending on the situation of the virus, we will inform you when we are ready to resume our regular hours. Thank you very much for your kind understanding and cooperation.

Bank of China (Australia) Limited
ABN 28 110 077 622 AFSL 287322
Bank of China Limited, Sydney Branch
ABN 29 002 979 955 AFSL 230547

April 3, 2020