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Title: Customer Service Representative/ Teller
Application Deadline: December 5th, 2013
Location: Markham, ON
Job Summary: As the primary point of contact for many BOC customers, the CSR/Teller is expected to serve all customers quickly, professionally, and efficiently; improve customer loyalty by identifying opportunities to promote banking products and transaction services to better meet customer needs, fulfilling or referring the opportunity, as appropriate.
Responsibilities and Accountability
Greet and answer customers' enquiries in a professional and courteous manner
Resolve problems or discrepancies concerning customers' accounts quickly and professionally
Create positive customer experience by understanding and meeting customers' service needs accurately and efficiently
Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions ,transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
Obtain and process information required for the provision of services, such as opening accounts
Sell travelers' cheques, foreign currency and money orders
Sort and file deposit slips and cheques
Ensure the confidentiality of the Bank and its customers information
Job Specifications
Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting ,Finance or Economics
Ability to perform tasks in an accurate, efficient and timely manner
Proven judgment and decision-making ability with demonstrated integrity and ethical standards
Ability to handle difficult customers with diplomacy
Accuracy and attention to detail
Effective verbal and written communication skills
Additional language ability: Cantonese/Mandarin
To apply, please submit your resume and application form (available for download at http://www.bankofchina.com/ca/custserv/cs3/) to hr@ca.bocusa.com
Bank of China (Canada) is an equal opportunity employer and it is the bank's policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. We welcome applications from all interested parties. Please understand that only qualified applicants will be contacted.
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