Services to Seniors Consolidated Disclosure of Information Relevant to Seniors

Bank of China (Canada) ("The Bank") aims to provide quality and accessible banking services to seniors. In order to help ensure effective communications with seniors, the Bank consolidated the following information that may be relevant to seniors. This disclosure is one of the ways the Bank is meeting the voluntary Code of Conduct for the Delivery of Banking Services to Seniors that was developed by the Canadian Bankers Association.

This consolidated disclosure is also available in our branches.

Powers of Attorney (POA) and Joint Deposit Account Information

• You can find the "Joint Deposit Account and Power of Attorney Information" at any branch
• You can also find the above information at the Bank’s website: Joint Deposit Account and Power of Attorney Information
• Talk to a branch staff if you have questions

Where can I learn more about POA and Joint Deposit Account?

• Please visit Government of Canada website on the topic of "What every older Canadian should know about: Powers of Attorney (for financial matters and property) and Joint Bank Accounts"

Fraud, financial abuse and scams prevention

• Though people of all ages can be victims of financial abuse, scams and fraud, increasingly seniors are targeted more often. Understanding the risks of POA and joint accounts is important as they can be more vulnerable to financial abuse scams and fraud.
• Should you and your joint deposit account holder/POA have any concerns, please speak to our staff at the branch for more information.
• For tips on how to prevent financial abuse, scams and fraud, please visit:
  https://www.canada.ca/en/services/finance/fraud.html
  https://www.canada.ca/en/employment-social-development/corporate/seniors/forum/financial-abuse.html
  https://www.canada.ca/en/employment-social-development/corporate/seniors/forum/fraud-scams.html

Request a More Private Space

Please let the Branch staff know if you wish to discuss matters in a quieter and more private space.

Customer Service Center

Should you have any questions related to services to seniors, please contact our Branch staff for further assistance. You may also reach out to the Customer Service Center at 1-844-669-5566.

Complaint

If you have any inquiries, please contact our branch staff to assist you. If you want to file a complaint, please refer to the Bank’s complaint handling procedure. The procedure is available at the branches. It is also available at the Bank’s website: Customer Compliant Handling