Bank of China (Canada) (the “Bank”) is committed to handling customer complaints in a timely manner, and providing resolutions to customer’s complaints fairly. In compliance with Complaint Regulations, the Bank annually publicly reports its customer complaints that are addressed by the officer or employee designated by the Bank who holds the most senior position identified for that purpose in the Complaint Handling Policy established by the Bank.
2021 Annual Statistics
| Content |
Number |
| The total number of complaints received and dealt with by the Bank, that are addressed by the officer or employee designated by the Bank who holds the most senior position identified for that purpose in its Complaint Handling Policy. |
1 |
| The average length of time taken by the Bank to deal with the complaints. |
21 |
| The number of complaints that were resolved to the satisfaction of the customer, in the opinion of the Bank. |
N/A |
