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Job Title: IT Support specialist
Job Location: Bank of China (Canada), Head Office, Markham, ON
Main Duties:
- Conduct Intel Servers installation, upgrade and maintenance, SAN/Netopp storage configuration, PC OS/hardware configuration, upgrade and maintenance.
- Experience in using MS AD Tools to maintain and deploy user applications, Group Policies, shared folder ACL to security access rights for all user accounts.
- Hands on experience on desktop OS, PC application installation and configuration, such as Windows 7 and Windows 8, MS office 2013 suite, Symantec Endpoint, Outlook etc. Experience on print server setup and configuration, Windows WSUS and Symantec Endpoint Protection Manager Server is preferred.
- Provide onsite and remote on-call technical support, troubleshooting software/hardware issues, in house or 3rd party application issues, such as Lotus Notes, Access, Excel, MS Word, SQL Advantage, VPN Remote Access Connection, Proxy server connections Etc.
- Coordinating and participating in related IT projects or other tasks assigned by the Company.
- Fluent in English and Mandarin, excellent oral and written communication skill is required.
Required Qualifications:
- Excellent knowledge and over 5 years’ experience on MS-Active directory and Windows 2008 R2, Windows 2012 Server, exchange 2010 servers.
- Excellent knowledge and experience in Information Technology Service support with proficient trouble shooting skills on Windows Operating System, Anti-virus Software with Symantec and MacAfee, Software, and Personal Computer hardware issues.
- Good knowledge and extensive experience in Data Migrate, Backup and Recovery (local and remote) strategy and implementation.
- Good knowledge and experience in different scales of projects deployment.
- Excellent experience with team work and project management skills.
- Good knowledge and experience in Windows Networking, LAN/WAN devices, and Cisco/Huawei routers.
- Good knowledge and experience with Xerox, HP printer configuration and Print servers.
- Good knowledge and sense in Information Security.
Certifications:
- A bachelor's or master's degree in computer science or related areas
- MCSE in Windows Server, CCNA is preferred.
Skills:
- Computer Hardware: Dell HP and IBM Lenovo Servers and PCs, laptops, printers and scanners; Cisco networking equipment.
- Computer Software: MS- Active Directory, Exchange 2010 servers. Microsoft Windows 2008 R2 or Windows 2012 Server, VMware vSphere, Windows 7, Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Explore.
- Project Management: IT related Project Management knowledge, skills and experiences
Language and Others:
- Detail-oriented, hard-working, and have a strong sense of responsibilities
- Ability to work under pressure in a fast-paced environment
- Fluent in English and Mandarin
- Team player
To apply, please submit your resume along with the application form (available for download athttp://www.bankofchina.com/ca/custserv/cs3/ ) to hr@ca.bocusa.com
Bank of China (Canada) is an equal opportunity employer and it is the bank’s policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. We welcome applications from all interested parties. Please understand that only qualified applicants will be contacted.
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