Dear Clients at Bank of China (Canada) Vancouver Branch,

Starting on December 21, 2026, Bank of China (Canada) (“the Bank”) will discontinue the Cash services at the Vancouver branch due to a business decision. In this regard, we provide you the details as follows:

1.The Types of Cash Services to Be Discontinued 

All cash services currently provided to you by Bank of China (Canada) Vancouver Branch, including: cash deposit, cash withdrawal, cash remittance, cash exchange, cash and small currency exchange.

2.Arrangement for Current Cash Services

Bank of China (Canada) Vancouver Richmond Branch

After December 20, 2026, you could visit our Vancouver Richmond Branch for cash services, or 

Other local banks

You could use other local banks in the area for cash service.

E-transfer and Issuance of Bank Draft/certified cheque

We will provide you with fast e-transfer and bank draft services or certified cheque, enabling you to access cash at other local bank branches.

3.Public Consultation

The Bank will hold consultation and public engagement activities at the Vancouver Branch with the affected clients in order to be transparent.  We would provide an explanation and address any customer concerns. These include:

• Branch Manager Meet Day on the last Friday in each month from August 21, 2026 until December 20, 2026, by appointment.
• In-branch Information Discussions with briefing by Customer Service Representatives offered on the last Friday in each month from August 21, 2026 until December 20, 2026.
• Extended Office Hours Consultations and Inquires by Vancouver branch staff on duty, available from 4:00 pm to 4:30 pm after branch business hours on last Friday of each month from August 21, 2026 until December 20, 2026.
• Public Consultation Meeting at Vancouver Branch with all interested members of the community and interested parties on September 18, 2026, to exchange views about the proposed discontinuance of retail service.

4.Information of the branch discontinuing cash services

Name of branch: Bank of China (Canada) Vancouver Branch

Address: Unit 2608, 1055 Dunsmuir St, P.O. Box 49277, Vancouver, BC, V7X 1L3, Canada

5.Information of the substitute branch for cash service 

Name of branch: Bank of China (Canada) Vancouver Richmond Branch

Address:  Unit 105, 8060 Westminster Highway, Richmond, BC V6X 1A6 Canada

This notice will also be posted at the Vancouver Branch, Online banking and will be published on the Bank’s website http://www.bankofchina.com/ca/.  All related notices are being sent to your most recent addresses on file by regular mail or E-mail.

Should you have any questions about the discontinuance of cash service at our Vancouver Branch, you may contact our Vancouver Branch or our Call Center as below: 

Vancouver Branch Telephone: 604-683-1088 (Monday to Friday, 9:00am-5:00 pm, excluding statutory holidays)

Call Center toll-free number: 1-844-669-5566 (24/7)

If you have concern with the news of the discontinuance of the cash services at our Vancouver Branch, you may contact Financial Consumer Agency of Canada (“FCAC”) at:

Financial Consumer Agency of Canada

427 Laurier Avenue West, 5th Floor, Ottawa, ON, K1R 1B9, Canada

Telephone: 

For service in English: 1-866-461-FCAC (3222)

For service in French: 1-866-461-ACFC (2232)

For calls from outside Canada: 613-960-4666

*Consumer Information Centre officers are available from Monday to Friday, between 9 am to 12 pm and 1 pm to 5 pm, Eastern Time.

This Notice is given in English with translation in Chinese. The English version will prevail.

We appreciate your understanding and support. For more information, please contact our 24-Hour Customer Service Hotline at 1-844-669-5566.

Bank of China (Canada)
August 20, 2026