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Dear customers,
As part of our commitment to provide you with better and more efficient banking services, we are pleased to inform you that we are upgrading our banking system. Our new system will help us to offer more features and functionality in your banking experience.
Due to the conversion of our banking IT system, our Bank will be CLOSED on Friday the 24th October 2014 for all over-the-counter services and operations.
In addition, our Online Banking Service will be SUSPENDED from Thursday the 23rd October 2014 at 00:00 till Sunday the 26th October 2014 at 23:59, for the purpose of implementing our system upgrade.
We understand you may have questions about our banking system upgrade, and we are here to help.
- Customer Service Hotline
Our Customer Service Hotline will be available to assist you with your questions: +31（0）10 21 75 888. You are also welcome to visit our office in Rotterdam.
- Existing customer’s notification
If you are our existing customer, you will receive a written notification together with your statement from us that provides you with more details of our system upgrade.
We apologize for any inconvenience that might be caused by our banking system upgrade and sincerely thank you for your support and understanding which will assist in making our banking system upgrade process as smooth as possible.
Enclosed please find the detail information.
BANK OF CHINA (LUXEMBOURG) S.A. ROTTERDAM BRANCH
October 14th , 2014
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