Notwithstanding the rules relating to the Complaints Book, any complaints can be delivered at the branch or by post using the following contacts:

Customer Service

Address: Rua Duque de Palmela, nos 35, 35A and 37

1250-097 Lisbon

Phone: +351 210495710 / Fax: + 351 210495739

E-mail: Service.pt@bankofchina.com

The Client may also submit directly to the Bank of Portugal any claims based on non-compliance with the law by the Bank.