Dear Customer,
At Bank of China (UK) Limited, we are committed to providing you with the best service. To enhance our systems further, we will be conducting a scheduled system upgrade and maintenance on the following dates:
- Saturday, 26th October 2024
- Saturday, 2nd November 2024
During this time, some banking services may be suspended as the following table:
| Service Type |
Impact Duration (UK Local Time) |
Impact Details |
| Personal Mobile Banking & Online Banking |
From 13:25 to 14:15 on 26 October
From 12:25 to 13:15 on 2 November |
Temporary interruptions in remittance services |
| Debit Card |
From 12:30 to 13:55 on 26 October
From 11:30 to 12:55 on 2 November |
Debit card transactions may experience brief timeout failures (up to 5 minutes). Customer can simply retry the transaction. |
We recommend arranging your business transactions in advance to avoid any disruptions.
What you can do:
- For critical payments, please complete them outside the maintenance period.
- If your debit card transaction times out, please try again after a few moments.
We apologise for any inconvenience caused and appreciate your understanding.
If you have any questions, please contact our customer service team at: 0800 389 5566 (from UK), +44 20 7282 8926 (from outside the UK), or email us at service.uk@bankofchina.com.
Thank you again for your understanding.
Sincerely,
Bank of China (UK) Limited
25th October 2024
