Dear Customers,
To keep our systems up to date and implement improvements, we occasionally need to carry out essential maintenance. We will be conducting maintenance on our systems on Saturday, 28th March 2026. Services on our Great Wall International Debit Cards and Credit Cards will be suspended during the following periods:
| Service Type |
Period of suspension
(UK Local Time) |
Impact Details |
| Great Wall International Debit Card |
From 18:00 to 20:30
on 28thMarch |
Card holders will not be able to carry out online payment transaction (s) which require 3D Secure (3DS). |
| Great Wall International Credit Card |
From 18:00 to 20:30
on 28thMarch |
What you can do:
- For critical payments, please complete them outside the above maintenance period.
We apologise for any inconvenience you may experience.
Should you have any queries, our customer service hotline is available 24 hours a day. Please call our customer service hotline: 020 72828763 (from the UK) or +44 20 72828763 (from overseas) or email: cardcentre.uk@bank-of-china.com.
Thank you for your patience.
Bank of China (UK) Limited
27th March 2026
