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Announcement on Temporary Suspension of E-banking Services(2.18-19)


2017-02-16

Dear customers,

To provide better financial products and services, we will upgrade the systems between February 18th and 19th, 2017(Beijing time). During the time of upgrade, the Online Banking and Mobile Banking will be suspended from 23:45, February 18th to 6:00, February 19th, 2017(Beijing time).The Short Message Service and Telephone Banking Service will be suspended as the following table:

Customer area Business type Time of suspension (Beijing time)
Asia-Pacific Area1 Short Message Register service: 00: 45- 5: 10, February 19th,2017
Europe-Africa Area2 Register service: 8: 45- 12: 15, February 19th,2017
America Area3 Register service: 14: 15- 17: 45, February 19th,2017
Asia-Pacific Area Telephone Banking 1. Self-service: 00: 30- 7: 30, February 19th,2017
2. Register/Cancel service: 00: 45- 5: 00, February 19th,2017
Europe-Africa Area 1. Self-service: 08: 30- 14: 00, February 19th,2017
2. Register/Cancel service: 08: 45- 12: 00, February 19th,2017
America Area 1. Self-service: 14: 00- 19: 30, February 19th,2017
2. Register/Cancel service: 14: 15- 17: 30, February 19th ,2017

We will make efforts to shorten the suspension period. If the suspension time is shorter than that mentioned above, all the Online Banking, Mobile Banking,  Telephone Banking and Short Message submitted by the customer will be valid. We apologize for any inconvenience arising from the system upgrade. For any questions, please dial local customer service hotline or visit our bank outlets.

Thank you for your understanding.

Bank of China Limited
February 16th, 2017


1 Asia-Pacific AreaSingapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Thai) Public Company, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Taipei Branch, Bank of China (Monogolia), Mumbai Branch, Bank of China (New Zealand) Limited. , Vientiane Branch

2Europe-Africa AreaLondon Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch, Bank of China (Dubai) Limited, Abu Dhabi Branch, Bank of China (Kazakhstan). ,Bank of China (Hungary) Co.Ltd Prague Branch,Bank of China (Hungary) Co.Ltd Vienna Branch

3 America AreaNew York Branch, Bank of China(Canada) , Panama Branch, Toronto Branch, Bank of China (Mexico) , Grand Cayman Branch

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