Dear customers,
To provide better financial products and services, we will upgrade the systems between April 22 th and 23 th, 2017(Beijing time). During the time of upgrade, the Online Banking and Mobile Banking will be suspended from 23:45, April 22 thto 7:00, April 23 th, 2017(Beijing time).The Telephone Banking Service will be suspended as the following table:
| Customer area |
Business type |
Time of suspension (Beijing time) |
| Asia-Pacific Area1 |
Telephone Banking |
1. Self-service: 00:30-07:45, April 23 th, 2017
2. Register/Cancel service: 00:45-06:00, April 23 th, 2017 |
| Europe-Africa Area2 |
1. Self-service: 08:30-14:30, April 23 th, 2017
2. Register/Cancel service: 08:45-12:45, April 23 th, 2017 |
| America Area3 |
1. Self-service: 14:00-19:45, April 23 th, 2017
2. Register/Cancel service: 14:15-18:00, April 23 th, 2017 |
We will make efforts to shorten the suspension period. If the suspension time is shorter than that mentioned above, all the Online Banking, Mobile Banking, Telephone Banking and Short Message submitted by the customer will be valid. We apologize for any inconvenience arising from the system upgrade. For any questions, please dial local customer service hotline or visit our bank outlets.
Thank you for your understanding.
Bank of China Limited
April 20 th,2017
1 Asia-Pacific Area：Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Thai) Public Company, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Taipei Branch, Bank of China (Monogolia), Mumbai Branch, Bank of China (New Zealand) Limited. , Vientiane Branch
2Europe-Africa Area：London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch, Bank of China (Dubai) Limited, Abu Dhabi Branch, Bank of China (Kazakhstan). ,Bank of China (Hungary) Co.Ltd Prague Branch,Bank of China (Hungary) Co.Ltd Vienna Branch
3 America Area：New York Branch, Bank of China(Canada) , Panama Branch, Toronto Branch, Bank of China (Mexico) , Grand Cayman Branch
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