|
Job Title: IT Technical Support
Job Location: Head Office, Markham, ON
Application Deadline: March 31, 2015
- Troubleshoot, diagnose, document and resolve all technical issues surrounding Windows, Windows Server, MS Office, MS Exchange, Internet connections, landline and mobile devices, and all IT hardware/peripherals.
- Provide technical support to all employees across all locations related to software/hardware problems, data recovery, internet and security access, phone system queries, copier/printer/fax problems, etc.; recommend and implement corrective solutions; provide remote access for home users.
- Plan for and respond to service outages and other problems.
- Plan, coordinate and implement software and hardware installation, configuration, maintenance and upgrades; replace parts, when required.
- Administer mail (MS Exchange) and web (IIS) servers.
- Manage Windows Active Directory.
- Set up and maintain all user accounts and profiles.
- Ensure internal systems are functioning at optimal levels by performing regular maintenance and application/security updates; ensure all systems have adequate virus protection.
- Maintain licensing renewals and warranties for all computer hardware and peripherals.
- Build and maintain business continuity infrastructure and data recovery capabilities, including system back up validation and administration.
- Suggest, test, evaluate and roll-out new technologies/applications.
- Order and maintain required supply of IT related inventory (i.e. PCs, laptops, phones, keyboards, cables, etc.); safely remove data from all outdated/obsolete IT equipment.
- Document technical, system and user operational procedures for training use; prepare reports; assist in development of IT related policies.
- Record, track, correspond, and document resolution of user problems.
- Provide excellent customer service to all employees and vendors.
- Maintain a thorough knowledge of policies and procedures pertaining to IT.
- Continually keep abreast of all emerging and upcoming technologies, applications and systems.
Minimum Skill, Knowledge, Experience and Personality Trait Requirements
- Fluency in both English and Mandarin Chinese is essential.
- Self-starter, self-motivated, creative, able to work independently within a team setting.
- Minimum 2+ years’ experience in related IT support role, preferably in the financial services.
- Completion of post-secondary degree/diploma in Computer Science, Computer Information Systems, or related field; Microsoft Certification preferred but not required.
- Excellent knowledge of Windows OS, networking (firewalls, routing, security, DNS); MS Office; Linux (shell scripting, cron, networking).
- Working knowledge with HP and Lenovo desktops and laptops.
- Proficient in LAN and WAN technologies.
- Ability to implement, install, test, and troubleshoot various application software; prior experience with hardware setup and configuration.
- Prior exposure and experience with deployment of off-shelf products.
- Ability to evaluate and interpret end-user technical requirements and provide applicable solutions.
- Excellent interpersonal and English written & oral communication skills.
- Excellent time management and organizational skills with strong focus on customer service excellence; attention to detail and sense of urgency.
- Valid driver’s license.
Other Requirements:
- Must be able to travel to all locations to provide required IT support.
To apply, please submit your resume and application form (available for download at http://www.bankofchina.com/ca/custserv/cs3/) to hr@ca.bocusa.com.
Bank of China (Canada) is an equal opportunity employer and it is the bank's policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. We welcome applications from all interested parties. Please understand that only qualified applicants will be contacted.
|
