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Records of Post-Earthquake Financial Service of Bank of China


2008-05-28

By putting the safety of the customers and the needs of the society in a high priority, the staff in Mianzhu, Dujiangyan and other sub-branches under Bank of China Sichuan Branch quickly joins in the work of earthquake relief, in spite of their heavy property losses in Wenchuan earthquake.

Our Duty: To Ensure Customer Safety

The staff of Dujiangyan Sub-Branch calmly evacuated customers when the earthquake occurred. After the earthquake, people who cleaned up the ruins found that all customers had been safely evacuated except three frightened ones, whereas 22 staff members of the sub-branch were buried in the ruins. With medical treatment, 11 of the buried staff recovered, while the other 11 lost their lives.

In the midst of the earthquake, business department staff of Sichuan Branch, at the same time of evacuating the customers, gathered bank cards, passbooks, cash and other valuable vouchers scattered on the floor, and kept them properly. They didn't leave the business hall until all customers had been evacuated.

The video recordings of different outlets show that similar examples can also be found at Bank of China outlets in Mianyang, Aba and urban Chengdu. The staff there, with incredible calmness, would not leave until they had evacuated customers and locked up the cash boxes.

Our Goal: To Meet the Needs of the Society

In the worst-affected areas such as Mianzhu and Dujiangyan, people could see clusters of tents built in front of the collapsed Bank of China outlets. Serving as temporary outlets, these tents as well as other moving buses were set by Sichuan Branch according to local situation, to provide timely and convenient financial services to meet earthquake-affected people' financial needs.

The sub-branches under Sichuan Branch suffered heavy losses in the earthquake, particularly those in Dujiangyan and Mianzhu. Faced with arduous post-earthquake reconstruction, Sichuan Branch, with the needs of the earthquake-affected people in a high priority, took emergency measures and made an all-out effort to resume business in the shortest time at the time of recovering itself. Under the leadership of the Head Office, the branch realized an orderly and continual operation on both sides as recovery from the earthquake and business development. The subordinate sub-branches continued providing high-quality services to customers. On May 15, more than 400 outlets (460 in total) resumed business, with 690,000 transactions conducted, surpassing the level on May 11. As a result, the transaction volume rose rapidly after the temporary hit.

In order to know the losses of corporate customers, with the "Green Credit Channel" shortly launched after the earthquake, Sichuan Branch strengthened the credit support for key industries and major customers involving in earthquake relief such as power grid, road transportation, construction, telecommunications, water and gas supply, hospitals, schools, food and medicines; gave priority to the approval of credit for earthquake relief in severely hit areas; conducted business depending on specific situations. The branch also supported the worst-affected customers who had difficulties in repaying loans on schedule by means of loan extensions, refinancing, and product swap, to fully ensure the recovery of earthquake-affected enterprises.

Our Pursuit: To Provide Convenience to the Public

In consideration of the high mobility of earthquake-affected people whose houses were destroyed, and the poor mobility of the injured, Bank of China Sichuan Branch launched a series of convenient financial services.

On May 18, the branch opened a "moving bank" on a bus in the severely affected Mianzhu. This project involved several departments including accounting, operation, and business. In order to provide services to the public as soon as possible, the Head Office and its branches gathered their efforts to meet customer demands of the very day, fully showing that Bank of China is a reliable bank trusted by the people and society. The "moving bank", offered by Bank of China immediately after the earthquake, mainly handles personal business, aiming to meet the emergent financial requirements of the people in earthquake-stricken areas. Upon completion, the "moving bank" headed for Mianzhu and arrived on the evening of May 19, handling dozens of transactions from nearly one hundred customers on the first day it was open.

On May 19, Sichuan Branch requested its subordinate outlets to further enhance their banking services, resume normal business hours as soon as possible, and keep the lights on at night and the gate and outside clean and tidy, so as to provide financial services for post-earthquake reconstruction.

On May 23, the branch launched emergency withdrawal and loss report services. Emergency measures were taken in regard to situations where earthquake-affected customers were in urgent need of deposit withdrawal but couldn't provide identity documents and passbooks, as well as loss report without certificates or at a different place.

...

Wenchuan earthquake is not only a test of the operational support capabilities of the bank, but also a review of the service spirit and work ethic of the staff. Members of Bank of China have done a satisfactory job on the earthquake relief.

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