Lodge a Complaint
1. If you have any grievances / complaints, please approach :
Branch Manager
Mrs. Smita Shetty
Bank of China Ltd India Branch
4th Floor, 41-B, 4 North Avenue,
Maker Maxity, Bandra Kurla Complex (BKC),
Bandra (E), Mumbai - 400051
Landline: 0091 22 6824 6643
Email: smitashetty_in@in.bank-of-china.com
2. If your complaint is unresolved at the branch level, you may approach :
Nodal Officer
Mr. Kevin Cutinho
Bank of China Ltd India Branch
4th Floor, 41-B, 4 North Avenue,
Maker Maxity, Bandra Kurla Complex (BKC),
Bandra (E), Mumbai - 400051
Landline：0091 022 6824 6648
Email : kevin_in@in.bank-of-china.com
3. Complaints Flowchart
| Customer Grievance Escalation Matrix | Contact Person | Designation | Contact Number | Email id | Contact Address |
|---|---|---|---|---|---|
| Level One | Smita Shetty | Branch Manager | +91-22- 68246643 | smitashetty-in@in.bankofchina.com | Bank of China, 41-B, 4th Floor, 4 North Avenue, Maker Maxity, |
| Level Two (Nodal Officer) | Kevin Cutinho | AVP- Operations | +91-22- 68246648 | kevin_in@in.bank-of-china.com | Bandra Kurla Complex, Bandra (East), Mumbai- 400051 |
| Level Three | RBI Ombudsman | Online : Visit the Centralised Receipt and Processing Centre (CRPC) portal of RBI at https://cms.rbi.org.in or by email to crpc@rbi.org.in | |||
| Level Three | RBI Ombudsman | In person or by post : The Centralised Receipt and Processing Centre (CRPC) is located at : 4th Floor, Reserve Bank Of India, Sector 17, Central Vista, Chandigarh 160017 | |||
