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1.Inform the Bank immediately if your BOC Debit Card or Debit Card information is lost or stolen. You can contact our 24-hour BOC Customer Service Hotline at 1800-66-95566 or (65)677 95566 (for overseas customers).
2.Inform the Bank immediately if you find any suspicious Debit card transactions. You can contact our 24-hour BOC Customer Service Hotline at 1800-66-95566 or (65)677 95566 (for overseas customers).
3.Sign the back of your Debit Card with permanent ink as soon as you receive it.
4.Select a robust and unique PIN to make it difficult for anyone to guess.
5.Safeguard the details of your BOC Debit Card. Do not disclose your personal identification number (PIN) for cash withdrawals to anyone.
6.Be alert when using the ATM.
7.Make sure that your BOC Debit Card is always kept with locks and keys or safely with yourself.
8.Do not lend your BOC Debit Card to anyone.
9.Update your contact details (mobile number and email address) to ensure that you are informed of the transactions in your BOC account.
10.Perform routine checks on your BOC account balances via BOC Online Banking and BOC statements.
11.Ensure that the correct card is returned to you after every purchase.
12.When you make small value transactions without the need to sign off on the receipt, ask the merchant for a receipt of the transaction to ensure the correct amount is deducted.
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