7 April 2025 – Bank of China Limited, Singapore Branch (the “Bank”) is aware of a ransomware attack at our third-party service provider, TNT (“Incident”).
At this time, there is no indication that the Bank’s internal systems have been compromised and customer’s deposits and monies remain safe. The Incident affected around 3000 customers whose paper letters were printed and distributed by Toppan, and the data exposed included customer name, address and in some cases, the loan account number. No transaction banking information or credentials such as customer log-in information were affected in the Incident. Your accounts remain secure and fully operational.
As a precaution, we would like to advise customers to remain vigilant and take the following steps to protect their information:
- Be cautious of phishing emails, phone calls, or SMS messages impersonating the Bank or requesting sensitive information.
- Monitor your bank accounts regularly and report any suspicious or unauthorised transactions immediately.
- Update your passwords, particularly if you use the same credentials across multiple platforms.
We are also working closely with the relevant parties on the matter and if we determine that your personal data may have been impacted by this incident, the Bank will contact you directly.
For further enquiries, please contact:
Customer Service Hotline: 1800 669 5566 or (65) 6779 5566 (overseas)
Email: retail.sg@bankofchina.com
