Dear Valued Customer,
Due to a recent ransomware attack at our third-party service provider, Toppan Next Tech Pte Ltd, we are taking the following added measures to protect your credit card data:
1. With effect 17 April 2025, we are temporarily delaying the generation of credit card statements (including e-statements via email and online/mobile banking) until further notice.
2. In the meantime, your account remain secure and fully operational. You can still view your credit card outstanding balance, statement balance, due date, and minimum payment through our online or mobile banking platforms.
3. If you are not yet enrolled in these services, please visit any of our branches to apply for online/mobile banking or contact our customer service hotline to inquire about your latest statement details.
We apologise for any inconvenience caused. For more information, please contact our 24-Hour Customer Service Hotline at 1800-338 5335 (Local) or +65 6338 5335 (Overseas), or email us at cardservice.sg@bankofchina.com
We will continue to enhance security monitoring to safeguard your information and try to resume our system as soon as possible. Thank you for your kind understanding and support to our bank!
Bank of China Limited Singapore Branch
17 April 2025
