Dear Valued Customer,
To serve you better, we will be upgrading our system from 8 November 2025 (Saturday) to 9 November 2025 (Sunday), and from 15 November 2025 (Saturday) to 16 November 2025 (Sunday). During this period, you will experience intermittent delays and/or unavailability on the following BOC Services below:
| Type of BOC Service |
Period of Suspension |
| Online Banking and Mobile Banking |
8 Nov. 10.00pm - 9 Nov. 12.00am
15 Nov. 10.00pm - 16 Nov. 12.00am |
Online Banking and Mobile Banking
(including SMS and eToken Services) |
16 Nov. 12.00am - 2.00am
(intermittent unavailability for up to 4 minutes) |
| Telephone Banking, ATM Services |
16 Nov. 12.00am - 2.00am
(intermittent unavailability for up to 4 minutes) |
| POS Services |
16 Nov. 12.00am - 2.00am
(intermittent unavailability for up to 5 minutes) |
| FAST Fund Transfer and PayNow Services |
16 Nov. 12.00am - 5.00am
(intermittent unavailability for up to 3 minutes) |
| All Debit Card Transactions and Services |
16 Nov. 12.00am - 1.00am
(intermittent unavailability for up to 5 minutes) |
| All Credit Card Transactions and Services |
16 Nov. 12.00am - 2.00am
(intermittent unavailability for up to 5 minutes) |
| Corporate Online Banking |
16 Nov. 12.00am - 2.00am
(intermittent unavailability for up to 4 minutes) |
We apologise for any inconvenience caused.
For more information, please contact our 24-Hour Customer Service Hotline at 1800-66-95566 (Singapore) or +65-677-95566 (Overseas).
Bank of China Limited Singapore Branch
5 November 2025
