Dear Valued Customer,
To serve you better, please be informed that the Bank will discontinue the delivery of credit card statements via email with effect from 13 September 2026.
You may continue to access your credit card statements at any time through BOC Mobile Banking or BOC Personal Online Banking, where up to 12 months of statements will be available for viewing and download.
If you have not yet registered for BOC Mobile Banking or BOC Personal Online Banking, please download and complete the "Personal Account Services Application Form" and email it to bocsg_ccd@sg.bank-of-china.com by 10 August 2026.
Upon successful verification and approval of your application, the Bank will process your request within seven (7) business days. A BOC eToken and initial password will be sent to your registered mailing address upon successful registration.
Important Information:
Please ensure the application form is complete, all information provided is accurate, and your signature matches the specimen signature maintained in the Bank’s records. Applications that are incomplete, contain inaccurate information, or bear a signature that does not match the Bank's records will not be processed.
Where necessary, the Bank will make reasonable attempts to contact you to clarify or rectify any discrepancies.
By submitting the Personal Account Services Application Form via electronic communication, you acknowledge and agree that the Bank is authorised to accept, rely upon, and act on the application and instructions received through such means.
For further assistance, please visit your nearest BOCSG branch, or contact our 24-hour Customer Service Hotline at 1800 338 5335 (Singapore) or +65 6338 5335 (Overseas).
Thank you for your understanding.
Bank of China Limited, Singapore Branch
30 July 2026
