BOC Guangdong Branch has recently launched the "cross-border finance reservation service via phone" in association with BOC Hong Kong in order to bring its regional advantage into full play. These services aim to satisfy the ever-growing demand of residents from Guangdong and Hong Kong for cross-border personal financial services.
Targeted for high-end groups or individuals, such as BOC's financing customers, holders of BOC's valid reservation cards and BOC Hong Kong's financing customers, the "cross-border finance reservation service via phone" has initially realized the function of local reservation for financial service as an innovative yet differentiable outlet. The service is very easy to operate. If a customer in Guangdong intends to go to Hong Kong for financial businesses, such as account opening, securities trading and investment & financing, in Hong Kong, he/she only needs to dial the BOC's customer hotline (400-60-95566) in Guangdong for reservation; if BOC Hong Kong's financing customers intend to handle businesses in the areas under the jurisdiction of BOC Guangdong Branch (Shenzhen excluded), they need only call BOC Hong Kong's customer financing hotline (852-39882888) for reservation. After the reservation is successfully managed, BOC specialists will follow up the procedures to ensure that customers will be able to handle corresponding businesses and enjoy convenient yet fast services at designated outlets and time.
The "cross-border finance reservation service via phone" is incomparable among its competitors in Guangdong for providing unique high-end services launched by BOC Guangdong Branch after "Time Manager". Last year, BOC took the lead in the industry in innovatively launching "Time Manager" reservation service to address the public concern over "long waiting", enabling customers to reserve services at outlets throughout the province via channels such as text message, phone, mobile phone and website, accomplishing ticket dispensing anytime and anywhere and the effective control of time. "Time Manager" has received good market responses from over 3 million users to date.
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