Dear customers,
To provide you with better financial services, we plan to upgrade our banking systems in branches of Zhejiang, Fujian and Ningbo. ("three branches") from 18:00, April 2, to 18:00, April 5, 2011. During the period, some business and services in certain regions will be unavailable. The details are listed below:
| Business and Services |
Customers Involved |
Suspension Period |
| Outlets of three branches |
All customers |
8:00, April 3 to 18:00, April 5 |
| Outlets of non-three branches |
Customers of three branches (credit cardholders excluded) |
8:00, April 3 to 18:00, April 5 |
| ATMs of three branches |
All customers |
18:00, April 1 to 18:00, April 5 |
| ATMs of non-three branches |
Debit cardholders of three branches |
18:00, April 2 to 18:00, April 5 |
| Debit cardholders of upgraded branches |
20:00, April 4 to 9:00, April 5 |
| Self-service terminals |
Customers of three branches |
18:00, April 2 to 18:00, April 5 |
| Debit cardholders of upgraded branches |
20:00, April 4 to 9:00, April 5 |
| Telephone banking |
Customers of three branches |
18:00, April 2 to 18:00, April 5 |
| Customers of upgraded branches |
20:00, April 4 to 9:00, April 5 |
| Customers of branches of Shanghai, Jiangsu and Guangdong |
00:00 to 9:00, April 5 |
| Customers of upgraded branches conducting telephone banking businesses at the counter (customers of Hebei branch excluded) |
9:00 to 18:00, April 4 |
| Online banking and mobile banking |
Customers of three branches |
18:00, April 2 to 18:00, April 5 |
| Customers of upgraded branches |
20:00, April 4 to 9:00, April 5 |
| Customers of other branches except for upgraded branches and the three branches |
22:30, April 4 to 9:00, April 5 |
| POS at merchants |
Debit cardholders of three branches |
18:00, April 2 to 18:00, April 5 |
| Debit cardholders of upgraded branches |
20:00, April 4 to 9:00, April 5 |
| Inter-bank remittance and repayment |
Customers of three branches |
16:00, April 2 to 18:00, April 5 |
Note: "upgraded branches" refer to the branches in Hebei, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Sichuan, Chongqing, Guizhou, Yunnan, Tibet, Heilongjiang, Jilin, Inner Mongolia, Shanxi, Jiangxi, Anhui, Henan, Hainan, Shandong, Beijing, Tianjin, and Liaoning.
For more questions, please contact local outlets of the bank or call our customer service hotline 95566.
Please accept our apology for any inconvenience caused by the system upgrade. We will try our best to shorten the period of service suspension. Thank you for your understanding and support.
Bank of China Limited
March 28, 2011
|
