Dear customers,
To provide you with better financial services, we plan to upgrade our banking systems in Shanghai, Jiangsu and Suzhou branches (the three branches) from 18:00, June 3, to 18:00, June 6, 2011. During the suspension period, some business and services in certain regions will be unavailable. The details are listed below:
| Business and Service |
Customers Involved |
Suspension Period |
| Outlets of the three branches |
All customers |
8:00, June 4 to 18:00, June 6 |
| Outlets of non-three branches |
Customers of the three branches (credit cardholders excluded) |
8:00, June 4 to 18:00, June 6 |
| ATMs of the three branches |
All customers |
8:00, June 2 to 18:00, June 6 |
| ATMs of non-three branches |
Debit cardholders of the three branches |
18:00, June 3 to 18:00, June 6 |
| Debit cardholders of upgraded branches |
19:00, June 3 to 8:30, June 4 |
| 20:00, June 5 to 8:30, June 6 |
| Self-service terminals |
Customers of the three branches |
18:00, June 3 to 18:00, June 6 |
| Debit cardholders of upgraded branches |
19:00, June 3 to 8:30, June 4 |
| 20:00, June 5 to 8:30, June 6 |
| Telephone banking |
Customers of the three branches |
18:00, June 3 to 18:00, June 6 |
| Customers of upgraded branches |
18:00, June 3 to 9:00, June 4 |
|
21:00, June 5 to 8:30, June 6 |
|
Customers of Hubei, Hunan and Guangxi branches |
18:00, June 3 to 9:00, June 4 |
|
00:00 to 8:30, June 6 |
|
Customers conducting telephone banking business at the counter (customers of Hebei, Guangdong and Shenzhen branches excluded) |
8:30, June 3 to 18:00, June 5 |
|
BOCNET and mobile banking |
Customers of the three branches |
18:00, June 3 to 18:00, June 6 |
|
Customers of upgraded branches |
19:00, June 3 to 8:30, June 4 |
|
19:00, June 5 to 9:00, June 6 |
|
Customers of Hubei, Hunan, Guangxi, Guangdong and Shenzhen branches |
3:00 to 8:30, June 4 |
|
19:00, June 5 to 9:00, June 6 |
|
POS at merchants |
Debit cardholders of the three branches |
18:00, June 3 to 18:00, June 6 |
|
Debit cardholders of upgraded branches |
19:00, June 3 to 8:30, June 4 |
|
20:00, June 5 to 8:30, June 6 |
|
Inter-bank remittance and repayment |
Customers ofn the three branches |
16:00, June 3 to 18:00, June 6 |
Note: "upgraded branches" refer to branches in Hebei, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Sichuan, Chongqing, Guizhou, Yunnan, Tibet, Heilongjiang, Jilin, Inner Mongolia, Shanxi, Jiangxi, Anhui, Henan, Hainan, Shandong, Beijing, Tianjin, Liaoning, Zhejiang, Fujian and Ningbo.
For more questions, please contact local outlets of the bank or call the customer service hotline 95566.
Please accept our apology for any inconvenience caused by the system upgrade and thanks for your understanding. We will try our best to shorten the period of the suspension.
Bank of China Limited
May 30, 2011
|
