Dear customers,
To provide you with better financial services, we plan to upgrade our banking systems in Hunan, Hubei and Guangxi branches (the three branches) from 18:00, July 22, to 12:00, July 25, 2011 (Beijing Time, same below). During the upgrade period, some business and services in certain regions will be unavailable. The details are listed below:
|
Business and Services |
Customers Involved |
Suspension Period |
| Outlets of the three branches |
All customers |
8:00, July 23 to 12:00, July 25 |
| Outlets of non-three branches |
Customers of the three branches (credit cardholders excluded) |
8:00, July 23 to 12:00, July 25 |
| ATMs of the three branches |
All customers |
18:00, July 21 to 12:00, July 25 |
| ATMs of non-three branches |
Debit cardholders of the three branches |
18:00, July 22 to 12:00, July 25 |
| Debit cardholders of upgraded branches* |
20:00, July 24 to 8:30, July 25 |
| Self-service terminals |
Customers of the three branches |
18:00, July 22 to 12:00, July 25 |
| Debit cardholders of upgraded branches |
20:00, July 24 to 8:30, July 25 |
| Telephone banking |
Customers of the three branches |
18:00, July 22 to 12:00, July 25 |
| Customers of upgraded branches |
20:00, July 24 to 8:30, July 25 |
| Customers of Guangdong and Shenzhen branches |
00:00 to 8:30, July 25 |
| Customers conducting telephone banking business over the counter (customers of Hebei Branch excluded) |
8:00, July 23 to 18:00, July 24 |
| BOCNET and mobile banking |
Customers of the three branches |
18:00, July 22 to 12:00, July 25 |
| Customers of upgraded branches |
20:00, July 24 to 9:00, July 25 |
| Customers of Guangdong and Shenzhen branches |
0:00 to 9:00, July 25 |
| POS at merchants |
Debit cardholders of the three branches |
18:00, July 22 to 12:00, July 25 |
| Debit cardholders of upgraded branches |
20:00, July 24 to 8:30, July 25 |
| Inter-bank remittance and repayment |
Customers of the three branches |
15:00, July 22 to 12:00, July 25 |
| Escrow and bank/futures transfer transactions |
Debit cardholders of the three branches |
8:00 to 12:00, July 25 (If you need to conduct transfer transactions, please conduct it one trading day before July 25) |
| Financial IC card business |
Customers of Hunan Branch |
18:00, July 21 to 12:00, July 25 |
| Customers of other domestic branches (the three branches excluded) |
22:00, July 24 to 12:00, July 25 |
* Note: "upgraded branches" refer to branches in Hebei, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Sichuan, Chongqing, Guizhou, Yunan, Tibet, Heilongjiang, Jilin, Inner Mongolia, Shanxi, Jiangxi, Anhui, Henan, Hainan, Shandong, Beijing, Tianjin, Liaoning, Fujian, Zhejiang, Ningbo, Shanghai, Jiangsu and Suzhou.
For any questions, please contact local outlets of the bank or call the customer service hotline 95566.
Please accept our apology for any inconvenience caused by the system upgrade and thanks for your understanding. We will try our best to shorten the period of the suspension.
Bank of China Limited
July 18, 2011
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