Dear customers,
To provide you with better financial services, we plan to upgrade our banking systems in Guangdong and Shenzhen branches (the two branches) from 18:00, September 9, to 18:00, September 12, 2011 (Beijing Time). During the upgrading period, some business and services in certain regions will be unavailable. The details are listed below:
| Business and Services |
Customers Involved |
Suspension Period (Beijing Time) |
| Outlets of the two branches |
All customers |
08:00, September 10 to 18:00, September 12 |
| Outlets of non-two branches |
Customers of the two branches (excluding credit card holders) |
08:00, September 10 to 18:00, September 12 |
| ATMs of the two branches |
All customers |
18:00, September 8 to 18:00, September 12 |
| ATMs of non-two branches |
Debit card holders of the two branches |
18:00, September 9 to 18:00, September 12 |
| Debit card holders of upgraded branches* |
22:00, September 11 to 08:00, September 12 |
| Self-service terminals of the two branches |
All customers |
08:30, September 8 to 18:00, September 12 |
| Self-service terminals of non-two branches |
Customers of the two branches |
18:00, September 9 to 18:00, September 12 |
| Debit card holders of upgraded branches |
22:00, September 11 to 08:00, September 12 |
| Telephone banking |
Customers of the two branches |
18:00, September 9 to 18:00, September 12 |
| Customers of upgraded branches |
22:00, September 11 to 09:00, September 12 |
| Customers of upgraded branches conducting telephone banking business over the counter |
08:00, September 10 to 18:00, September 11 |
| BOCNET and mobile banking |
Customers of the two branches |
18:00, September 9 to 18:00, September 12 |
| Customers of upgraded branches |
19:00, September 11 to 09:00, September 12 |
| POS at merchants |
Debit card holders of the two branches |
18:00, September 9 to 18:00, September 12 |
| Debit card holders of upgraded branches |
22:00, September 11 to 08:00, September 12 |
| Inter-bank remittance and repayment |
Customers of the two branches |
15:00, September 9 to 18:00, September 12 |
| Financial IC card business |
Customers of the two branches |
20:00, September 8 to 18:00, September 12 |
| Customers of upgraded branches |
19:00, September 11 to 08:00, September 12 |
* Note: "upgraded branches" refer to the branches in Hebei, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Sichuan, Chongqing, Guizhou, Yunnan, Tibet, Heilongjiang, Jilin, Inner Mongolia, Shanxi, Jiangxi, Anhui, Henan, Hainan, Shandong, Beijing, Tianjin, Liaoning, Zhejiang, Fujian, Ningbo, Shanghai, Jiangsu, Suzhou, Hunan, Hubei and Guangxi.
For any questions, please contact the local outlets of the bank or call the customer service hotline 95566.
Please accept our apology for any inconvenience caused by the system upgrading and thanks for your understanding. We will try our best to shorten the period of the suspension.
Bank of China Limited
September 5, 2011
|
