Dear customers,
To provide better financial products and services, we will update the systems between May 28th and 29th, 2016(Beijing time). During the time of upgrade, the Online Banking, Mobile Banking, Telephone Banking and SMS services will be suspended.
| Customer area |
Business type |
Time of suspension (Beijing time) |
| All Overseas Areas |
Online Banking
Mobile Banking |
23: 45, May.28th, 2016 - 7: 00, May.29th, 2016 |
| Short Message Service |
1:15 - 4:15, May.29th, 2016 |
| Asia-Pacific Area1 |
Online Banking |
Domestic transfer to other banks service: 7:00 - 18:00, May.29th, 2016 |
| Telephone Banking |
1. Self-service: 0:30 - 7:30, May.29th, 2016
2. Register/Cancel service: 0:45 - 5:55, May.29th, 2016 |
| Europe-Africa Area2 |
Online Banking |
1.Transaction limit setting of person Online Banking: 7:00 - 12:50, May.29th, 2016
2.Account balance inquiry service and Transfer & Remittances service: 8:45 - 12:20, May.29th, 2016
3. Domestic transfer to other banks service and SEPA remittance service: 7:00- 18:00, May.29th, 2016 |
| Telephone Banking |
1. Self-service: 8:30 - 15:00, May.29th, 2016
2. Register/Cancel service: 8:45 - 12:20, May.29th, 2016 |
| America Area3 |
Online Banking |
1.Transaction limit setting of person Online Banking: 7:00 - 18:15, May.29th, 2016
2.Account balance inquiry service and Transfer & Remittances service: 14:15- 17:45, May.29th, 2016
3. Domestic transfer to other banks service: 7:00 - 18:00, May.29th, 2016 |
| Telephone Banking |
1. Self-service: 14:00 - 20:30, May.29th, 2016
2. Register/Cancel service: 14:15 - 17:45, May.29th, 2016 |
We will make efforts to shorten the suspension period. If the suspension time is shorter than that mentioned above, all the Online Banking, Mobile Banking, Telephone Banking and SMS transactions submitted by the customer will be valid. We apologize for any inconvenience arising from the system upgrade. For any questions, please dial local customer service hotline or visit our bank outlets.
Thank you for your understanding.
Bank of China Limited
May.25th, 2016
1 Asia-Pacific Area：Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Thai) Public Company, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Taipei Branch, Bank of China (Monogolia), Mumbai Branch, Bank of China (New Zealand) Limited. , Vientiane Branch
2Europe-Africa Area：London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch, Bank of China (Dubai) Limited, Abu Dhabi Branch, Bank of China (Kazakhstan). ,Bank of China (Hungary) Co.Ltd Prague Branch,Bank of China (Hungary) Co.Ltd Vienna Branch
3 America Area：New York Branch, Bank of China(Canada) , Panama Branch, Toronto Branch, Bank of China (Mexico) , Grand Cayman Branch
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