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Announcement on Temporary Suspension of E-banking Services (11.16-17)


2019-11-13

Dear customers,

To provide better financial products and services, we will upgrade our systems form November 16th to November 17th,2019(Beijing time). During the period of upgrade, Personal Online Banking, Mobile Banking,Telephone Banking and Short Message Services will be suspended as the following table:

Region Service type Period of suspension (Beijing time)
Asia-Pacific1 Personal Online Banking
Mobile Banking
Personal Online Banking/Mobile Banking:23:45,November 10th-6:30,November 11th, 2019
Europe & Africa2
America3
Asia-Pacific Telephone Banking 1. Self-service: 1:00-7:30, November 17th, 2019
2. Register/Cancel service: 1:15-5:50 November 17th, 2019
Europe  &  Africa 1. Self-service: 8:30-16:05, November 17th, 2019
2. Register/Cancel service: 8:45-14:35 November 17th, 2019
America 1. Self-service: 14:00-20:15, November 17th, 2019
2. Register/Cancel service: 13:45-18:00 November 17th, 2019

We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.

We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.

Bank of China Limited
November 13th, 2019


1Asia-Pacific:Bank of China (Hong Kong) Limited,Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Taipei Branch, Bank of China (Kazakhstan) , Bank of China (New Zealand) Limited, Vientiane Branch, Karachi Branch,Bank of China (Dubai) Limited, Abu Dhabi Branch, Ulaanbaatar Representative Office, Colombo Branch, Qatar Branch, Preparatory office of Mumbai Branch

2Europe-Africa:London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A`. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch, Bank of China (Hungary) Co.Ltd Prague Branch,Bank of China (Hungary) Co.Ltd Vienna Branch,Dublin Branch,

3America:New York Branch, Bank of China(Canada) , Toronto Branch, Panama Branch,Grand Cayman Branch, Mexico Branch

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