Dear customers,
To provide better financial products and services, we will upgrade our systems form August 21st to August 22nd,2021(Beijing time). During the period of upgrade, Personal Online Banking, Mobile Banking and Telephone Banking Services will be suspended as the following table:
| Region |
Service type |
Period of suspension (Beijing time) |
| Asia-Pacific1 |
Personal Online Banking/
Mobile Banking |
23:45, August 21st-6:45, August 22nd, 2021 |
| Europe & Africa2 |
| America3 |
| Asia-Pacific |
Telephone Banking |
1. Self-service: 0:55-6:00,August 22nd, 2021
2. Register/Cancel service: 0:55-5:50,August 22nd, 2021 |
| Europe & Africa |
1. Self-service: 8:45-12:45,August 22nd, 2021
2. Register/Cancel service: 8:45-12:30, August 22nd, 2021 |
| America |
1. Self-service: 14:15-18:45, August 22nd, 2021
2. Register/Cancel service: 14:15-18:30, August 22nd, 2021 |
We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.
We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.
Bank of China Limited
August 18th, 2021
1.Asia-Pacific：Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Bank of China (New Zealand) Limited, Vientiane Branch, Karachi Branch，Bank of China (Dubai) Limited, Abu Dhabi Branch, Colombo Branch
2.Europe-Africa：London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A`. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch
3.America：Bank of China(Canada) , Toronto Branch, Panama Branch
