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Announcement on Temporary Suspension of E-banking Services (10.20-21)


2021-11-17

Dear customers,

To provide better financial products and services, we will upgrade our systems form November 20th to November 21st,2021(Beijing time). During the period of upgrade, Personal Online Banking, Mobile Banking and Telephone Banking Services will be suspended as the following table:

Region Service type Period of suspension (Beijing time)
Asia-Pacific1 Personal Online Banking/
Mobile Banking
23:45 November 20th - 6:30 November 21st
Europe & Africa2
America3
Asia-Pacific Telephone Banking 1. Self-service: 02:05-06:00 November 21st
2. Register/Cancel service: 02:05-05:50 November 21st
Europe & Africa 1. Self-service: 08:45-12:45 November 21st
2. Register/Cancel service: 08:45-12:30 November 21st
America 1. Self-service: 14:15-18:45 November 21st
2. Register/Cancel service: 14:45-18:30 November 21st

We will make efforts to shorten the suspension period. If the suspension is shorter than that mentioned above, all the transactions through Online Banking, Mobile Banking or Telephone Banking submitted by customer will be valid.

We apologize for any inconvenience arising from the system upgrade. For any questions, please dial our local hotline or visit our bank outlets.

Bank of China Limited
November 17th, 2021


1Asia-Pacific:Singapore Branch, Tokyo Branch, Seoul Branch, Bank of China (Malaysia) Berhad, Sydney Branch, Bank of China (Australia) Limited, Ho Chi Minh City Branch, Manila Branch, Jakarta Branch, Phnom Penh Branch, Bank of China (New Zealand) Limited, Vientiane Branch, Karachi Branch,Bank of China (Dubai) Limited, Abu Dhabi Branch, Colombo Branch

2Europe-Africa:London Branch, Bank of China (UK) Limited, Milan Branch, Johannesburg Branch, Bank of China (Zambia) Limited, Bank of China (Hungary) Close Ltd., Hungary Branch, Paris Branch, Frankfurt Branch, Luxembourg Branch, BOC (Luxembourg) Rotterdam Branch, Bank of China (Luxembourg) S.A. ,BOC (Luxembourg) Brussels Branch, BOC (Luxembourg) S.A`. Poland Branch, BOC (Luxembourg) S.A. Stockholm Branch, Lisbon Branch

3America:Bank of China(Canada) , Toronto Branch, Panama Branch

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