Bank of China actively served the national strategy of responding to China's aging population and deployed comprehensive resources in the three areas of pension finance, personal pension finance, and eldercare industry finance, focused on the three major customers groups of governments, enterprises and individuals, and continued to construct a high-quality pension financial service system.

Comprehensively serving the multi-level and multi-pillar pension insurance system. The Bank gave full play to its professional capabilities and provided high-quality services in terms of the national social security fund, basic pension insurance, enterprise annuities, occupational annuities, and private pensions. As one of the first commercial banks to offer management services for enterprise annuities, it ranked second and third in the market in terms of the number of enterprise annuity individual accounts and the scale of annuities under custody, respectively. As a pilot bank for private pension services, the Bank delivered end-to-end financial services for private pensions, offering all four categories of products under the private pension scheme — savings deposits, wealth management products, commercial pension insurance, and public funds. Its product variety was among the most comprehensive in the industry.

Actively building a one-stop personal pension financial service system. The Bank continuously enriched its supply of personal pension financial products, including savings, wealth management, funds, and insurance, to provide diversified investment options for customers. The Bank promoted the age-friendly transformation of its online and offline services. Online, it launched an age-friendly version of its mobile banking app, incorporating features such as large fonts, wide line spacing, and audio reading to provide an accessible and user-friendly experience. Pages have been simplified to highlight common services such as transfers, electronic medical insurance vouchers, and utility payments. Additionally, it upgraded a dedicated pension finance section in the mobile banking app, offering services for eldercare asset overview, pension planning, and pension investment. Offline, the Bank continued to improve age-friendly services, with branch layouts scientifically designed to better integrate into an age-friendly society. All its business outlets provided age-friendly services, and over 1,000 demonstration outlets for eldercare services had been established.

Supporting the high-quality development of the eldercare industry and silver economy. The Bank further stepped up credit support for the supply of products and services to elderly customers, the construction of new elderly-oriented infrastructures and the age-friendly adaptation of infrastructures, and the design, and R&D of intelligent elderly-assistive devices. Leveraging its global reach, the Bank organized silver economy supply-demand matchmaking events at the China International Import Expo to facilitate the integration and exchange of industry resources. During the 24th China International Fair for Investment and Trade, it hosted a cross-border elderly care matchmaking event to promote deeper cooperation between foreign-funded elderly care institutions and domestic enterprises, contributing to the high-quality development of the eldercare industry.