BOC eToken is introduced to protect you against fraud and other security threats when you use our Online and Mobile Banking services. eToken allows you to verify your identity and access a full range of online services.
This eToken is a personal security device that comes with 2 main features:
Feature 1: One-Time Password (OTP)
An OTP is a 6-digit random password and can only be used once in the course of each authentication of your transaction. This dynamic password will be randomly updated every 60 seconds.
Feature 2: Transaction Signing
Transaction Signing is a new enhanced process that has been introduced to increase the level of security for specific online banking transactions.
This process requires you to enter a challenge code which is specific to the online transaction that you are performing into the eToken. The eToken will then generate a unique 6-digit security code known as Transaction Signing Password (TSP).
1: Getting your new generation eToken
For existing Bank of China Online and Mobile Banking customers who have not received your eToken, you may request for one from any BOC branch.
2: What are the critical transactions which require Transaction Signing?
The below online banking transactions will require Transaction Signing:
- Add new payee
- Transactions with amounts higher than the OTP threshold*
- Update of Personal Particulars
- Update of fund transfer limits
*The bank’s default OTP threshold amount is SGD10,000.
3: Will I still be able to use my existing eToken?
If you are issued with a new eToken, you are strongly encouraged to activate and start using the new eToken upon receipt.
Once your new eToken is activated, your existing eToken will be deactivated and cannot be used anymore.
4: What happens if I misplace my new eToken?
The first eToken issued to you is complimentary. A replacement fee of SGD20.00 (GST is applicable) if you require a replacement.
Please visit any BOC branch with a valid identification card/passport for instance issuance of a new eToken.
5: What happens if the password generated by the eToken is not accepted when I attempt to log in to my account or perform transaction?
This eToken is a sensitive electronic device that can be affected by factors such as temperature, humidity and undue stress. This may cause the eToken to be temporarily de-synchronized, causing the password to be rejected by our system.
Should this happen, simply press the “Login OTP” button again to generate a new password, which can then be used for your subsequent log-in.
If the One-Time Password (OTP) is still not accepted, please contact our 24-hour customer service hotline at 1800 66 95566 or + (65) 677 95566 (from overseas) for assistance on our Online and Mobile Banking services.
6: How do I dispose of my eToken?
If your eToken has expired, or for some reason you would like to dispose it, please do so at your location. You do not need to send the eToken back to the Bank.
7: What if I have more questions on the eToken?
Please refer to our BOC eToken Quick User Guide for more information or you may contact our 24-hour customer service hotline at 1800 66 95566 or + (65) 677 95566 (from overseas) for assistance on our Online or Mobile Banking services.
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