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Title: Customer Service Representative/ Teller
Application Deadline: October 31th, 2014
Open Positions: 1
Location: Toronto Downtown Branch
Job Summary: As the primary point of contact for many BOC customers, the CSR/Teller is expected to serve all customers quickly, professionally, and efficiently; improve customer loyalty by identifying opportunities to promote banking products and transaction services to better meet customer needs, fulfilling or referring the opportunity, as appropriate.
Responsibilities and Accountability
- Greet and answer customers' enquiries in a professional and courteous manner
- Resolve problems or discrepancies concerning customers' accounts quickly and professionally
- Create positive customer experience by understanding and meeting customers' service needs accurately and efficiently
- Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts
- Sell travelers' cheques, foreign currency and money orders
- Sort and file deposit slips and cheques
- Ensure the confidentiality of the Bank and its customer’s information
Job Specifications
- Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics
- Ability to perform tasks in an accurate, efficient and timely manner
- Proven judgment and decision-making ability with demonstrated integrity and ethical standards
- Ability to handle difficult customers with diplomacy
- Accuracy and attention to detail
- Effective verbal and written communication skills
- Additional language ability: Cantonese/Mandarin
To apply, please submit your resume and application form (available for download at http://www.bankofchina.com/ca/custserv/cs3/) to hr@ca.bocusa.com.
Bank of China (Canada) is an equal opportunity employer and it is the bank's policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. We welcome applications from all interested parties. Please understand that only qualified applicants will be contacted.
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